Services and Support

Software configuration, delivery, and ongoing support

Establishing a personalized therapy supply chain is complex. Vineti is here to simplify the process. From initial engagement through ongoing support and upgrades, Vineti’s full team will be deeply dedicated to addressing each workflow need.

Requirements gathering


User requirements gathering is the first, critical step in setting up the product to suit the therapy’s workflow. This process requires strategic and functional partnership between Vineti and customer stakeholder teams.

Requirements gathering


User requirements gathering is the first, critical step in setting up the product to suit the therapy’s workflow. This process requires strategic and functional partnership between Vineti and customer stakeholder teams.

Compliance documentation, validation, and testing


Product specification documentation ensures that all parties are in agreement on the details of what will be delivered, how it will be tested, and what could be flexible for scale. Vineti’s customer partnership and documentation support ensures launch and ongoing compliance in an adaptable environment. As a validated solution, Vineti’s compliance team works with customers' quality organization and stakeholders to generate a robust risk-based validation and testing package to adhere to all quality requirements.

Compliance documentation, validation, and testing


Product specification documentation ensures that all parties are in agreement on the details of what will be delivered, how it will be tested, and what could be flexible for scale. Vineti’s customer partnership and documentation support ensures launch and ongoing compliance in an adaptable environment. As a validated solution, Vineti’s compliance team works with customers' quality organization and stakeholders to generate a robust risk-based validation and testing package to adhere to all quality requirements.

Implementation


Delivering on time is critical to support the therapeutic and business goals of each customer. Vineti guarantees that once all timelines have been agreed upon, customers can rest assured that deadlines will be met.

Implementation


Delivering on time is critical to support the therapeutic and business goals of each customer. Vineti guarantees that once all timelines have been agreed upon, customers can rest assured that deadlines will be met.

Integration


As an integration engine, Vineti brings together data and statuses for a coordinated workflow. The management of this compliant system requires rigorous integrations with one or many systems including EBR, ERP, IWRS, MES, CRM, and logistics systems. Vineti’s implementation team partners closely with customers to secure the workflow within the platform from the customer’s software ecosystem.

Integration


As an integration engine, Vineti brings together data and statuses for a coordinated workflow. The management of this compliant system requires rigorous integrations with one or many systems including EBR, ERP, IWRS, MES, CRM, and logistics systems. Vineti’s implementation team partners closely with customers to secure the workflow within the platform from the customer’s software ecosystem.

Training


The success of Vineti solution deployment depends on the expertise of those responsible for using, maintaining, and administering the solution. With Vineti training services, customers receive in-depth, hands-on module-by-module instruction to continue training others at scale. Vineti training accompanies each implementation to support SOP compliance standards. Training is tailored to each customer’s specific workflow.

Training


The success of Vineti solution deployment depends on the expertise of those responsible for using, maintaining, and administering the solution. With Vineti training services, customers receive in-depth, hands-on module-by-module instruction to continue training others at scale. Vineti training accompanies each implementation to support SOP compliance standards. Training is tailored to each customer’s specific workflow.

Compliant Hosting


Vineti is hosted on Amazon Web Services (AWS) with HIPAA and GAMP®-5 compliance built into the infrastructure.

Learn more

Compliant Hosting


Vineti is hosted on Amazon Web Services (AWS) with HIPAA and GAMP®-5 compliance built into the infrastructure.

Learn more

24/7/365 Customer Support


Vineti provides customers with 24/7/365 technical and operational support regionally and internationally. Account managers are available to address long-term customer needs and customer service addresses any short-term concerns that may arise.

24/7/365 Customer Support


Vineti provides customers with 24/7/365 technical and operational support regionally and internationally. Account managers are available to address long-term customer needs and customer service addresses any short-term concerns that may arise.

Growing Product
Offerings


Vineti is continuously maintained and seamlessly updated. One of the primary benefits of cloud-based solutions is dynamic lifecycle management. Additional Vineti features and functionality provide an ongoing opportunity to scale with easy, global access.

Growing Product
Offerings


Vineti is continuously maintained and seamlessly updated. One of the primary benefits of cloud-based solutions is dynamic lifecycle management. Additional Vineti features and functionality provide an ongoing opportunity to scale with easy, global access.